This Privacy Policy describes how WE999 collects, uses, stores, and protects information provided by users of the WE999 mobile application. By registering and using the WE999 app, you agree to the practices described in this document.
Information We Collect
Account registration data When you register, we collect your mobile phone number and the password you create. No email address or government ID is required at the registration stage.
Transaction data Deposit and withdrawal records are stored against your account. This includes the method used, amount, timestamp, and transaction status. We do not store your full mobile wallet credentials. We receive only what is needed to verify the transaction completed.
Device information The app collects basic device information including your Android version, device model, and IP address. This data is used for security monitoring, fraud prevention, and troubleshooting.
Usage data We record which games you play, session durations, and in-app navigation patterns. This data is used to improve the platform and personalise the experience within the app.
How We Use Your Information
Your data is used to:
Operate and maintain your account. Process deposits and withdrawals. Deliver bonuses, prizes, and rewards. Provide customer support. Detect and prevent fraud or unauthorized account access. Improve app performance and game offerings.
Data Sharing
WE999 does not sell, rent, or trade your personal information to third parties for marketing purposes.
Data may be shared in the following limited circumstances: with payment processors (JazzCash, Easypaisa, partner banks) to complete your transactions; with service providers who operate infrastructure necessary for the platform to function; when required by applicable law, regulation, or a lawful request from a government authority.
Data Storage and Security
Account data is stored on secured servers. Access is restricted to authorised personnel. Passwords are stored in hashed form and cannot be recovered or read in plain text by our team.
Despite these measures, no digital platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable biometric login where available.
Data Retention
Account data is retained for as long as your account is active. If you request account closure, data is retained for a period required for financial record-keeping and compliance purposes before being deleted or anonymised.
Your Rights
You have the right to request access to the personal data WE999 holds on your account. You may request correction of inaccurate data. You may request account closure and deletion by contacting support through the in-app live chat.
Cookies and Tracking
The WE999 app does not use browser cookies. Device-level identifiers are used for session management and fraud prevention as described above.
Changes to This Policy
WE999 may update this Privacy Policy from time to time. Material changes will be communicated through an in-app notification. Continued use of the app after a policy update constitutes acceptance of the revised terms.
Contact
For privacy-related queries, contact the WE999 support team through the live chat feature inside the app.